The Centre was working with an outdated, fragmented system that was having a negative impact on their ability to share their knowledge and deliver effective services to lead agencies. They wanted to provide a means for mental health workers across Ontario to connect in a secure space, while upgrading their internal systems to improve efficiencies.
When The centre decided to modernize, they first developed a detailed business case analysis to determine what they needed as a database, and then went to market with an RFP containing specific requirements. They were looking for a two-tiered solution that would provide:
We responded and followed up with a proposal that would use Adxstudio Portals and the Azure cloud for an online portal, and Microsoft Dynamics CRM to facilitate The Centre’s core business process.
Within weeks, several staff members at the centre were engaged in a 4-day discovery session and assessment of the proposed business strategy, and were thrilled with our recommendations. At the same time, The Centre was going through another transition; their business model was changing. and our team helped lay the foundation for organizing work within the system. They were thrilled about:
"They helped us above and beyond the needs of the database. They took our random thoughts and put them into a strategic structure - which became the framework for the system - in a way that we would never have been able to do.” Shared the Director of Strategic Planning & Operations “The wonderful thing about the project management tool is that it links back to the strategic plan, and all of that is linked with the system, so staff can gain access to the information they need quickly and easily, whenever, wherever they need it. Having that at our fingertips makes our work more efficient and effective.”
A major component of the project was to provide a portal for the mental health community, where clinicians could share information with each other, discuss issues that come up in their daily work, and collaborators learn best-practices. The portal facilitates news, blogs, a community calendar, surveys and lead agency profiles. “The portal was designed to allow agencies to talk about key questions they have. We can post articles, we can communicate with other agencies, but it was really important to us to create a safe space where they can communicate with each other. We’re very pleased with the team managing our project. Their expertise in planning was invaluable. And they met some incredibly tight deadlines with ease. Most importantly, they’ve given us the tools we need to deliver better mental healthcare to Ontario’s young people, and you can’t put a price on that.”
The centre works with Provincial child and youth mental health agencies to strengthen services and build an effective and accessible system of care. They offer a diverse collection of tools, services, products and training to help professionals find, use and share evidence that improve outcomes.
Director of Strategic Planning & Operations