WE HAVE A DEEP UNDERSTANDING OF DIGITAL TRANSFORMATION FOR GOVERNMENTS
Governments recognize that to become truly citizen-centric – and deliver experiences that create value for both the citizen and employees – they need to be connected. That means connecting to their citizens with compelling value propositions and interactions through the channels they interact with. It also means connecting their front, middle, and back offices to execute the citizen agenda effectively and efficiently to align with stakeholders to deliver on commitments to citizens.
KPMG refers to this level of maturity as the digital transformation connected enterprise and has invested extensively in developing leading approaches and technologies to help public sector organizations deliver digital services efficiently. Our citizen-centric model considers the expectations of increasingly savvy citizens and their growing preference for self-service and mobile access, 24/7. Our model emphasizes the use of integrated operating models to deliver citizen experiences that reflect both their wants and needs.
From ambition to implementation, KPMG will work alongside you to maximize increased public satisfaction and engagement.