Adoxio helped deliver CDI a solution that leveraged Microsoft Dynamics CRM and CRM Portals to support a case management system, providing fluid two-way communications to better serve stakeholders and the public.
“We would like to extend our congratulations to the California Department of Insurance for this well-deserved recognition”, said Grant McLarnon, CEO, Adoxio. “This project is an excellent example of how Adoxio works with clients to address their critical issues; achieve sustainable results, and create impact for the citizens they serve.”
The Consumer and Licensee portals bring government directly to citizens and licensees, and provide an online collaboration environment that allows for transparency and faster outcomes for CDI’s consumers
Adoxio’s innovative solution has helped CDI dramatically reduce time and costs associated with paper-based systems. In the first months of deployment, 51% of complaints – 10,500 in total – came in through the portal. That compares to 35% of users that used to request an online form. Although 49% were initially still coming through the mail, all signs indicate that this will spiral downward dramatically in coming months as citizens are encouraged to use the new system. Additionally, 63,000+ consumer documents have been uploaded via the portal.
Over 1200 insurance companies have come on board – which is nearly a 100% adoption rate. Every transaction with insurance companies is now completed through the CRM system, assuring that reporting is accurate, secure and done in a timely manner.
CDI has certainly met their goal of making the resolution process more efficient. In order to provide Consumer Services with a better way to interact with consumers, Adoxio leveraged SharePoint and provided a portal that would integrate the legacy system with Dynamics CRM.