KPMG Benchmarking Report: How Cities Worldwide are Measuring Success

Finding the Courage to Improve

Around the world, our cities are undergoing massive and fundamental change. Demand for city services is changing. Expectations are increasing. And costs are coming under pressure. Cities have no choice but to become more efficient and more effective at delivering services, but what exactly does "more efficient and more effective " mean? And, how do they achieve that?

There are no consistent global benchmarking exercises that compare across countries and service areas. There are no toolkits or guidebooks to help city leaders improve or assess their efficiency and effectiveness. There are no Big Books of Great Ideas. This is not surprising. As KPMG International’s City Benchmarking report illustrates, city benchmarking is a tremendously difficult and time-consuming exercise. In part, this is because no two cities measure the exact same things in the exact same way. Each city faces a very different environmental, social, political and economic reality, and that has a direct impact on their specific costs and capabilities.

The report offers a summary of 35 different city participants, representing almost all geographic regions and sizes. Not all cities were able to collect data for all service areas, but those that could allowed KPMG professionals to start creating a much clearer and more consistent view of what ‘good’ might look like in city service delivery.


Want to LEarn More about the Benchmarking project?

KPMG is in the process of recruiting cities to participate in next year's Benchmarking City Services report. Click here to sign up to be contacted for more information and to download the report.



For more information about KPMG International’s Benchmarking City Services report, contact co-author Alan Mitchell at