Retail

Centred around the Customer 


 
 
 
 

build loyal, profitable and Valued relationships 

 

Today's consumer and retail industry faces significant headwinds that will not let up any time soon: innovation, disruption from new market entrants, data analytics and consolidation. The challenges and opportunities of such an environment require the ease of use, agility and speed to stay competitive, now and tomorrow. Our retail solutions leverage the power of the comprehensive and agile, Microsoft Platform to help retail organizations successfully streamline and automate business processes while arming sales associates with the right data to deliver a personalized in-store experience.  Equip your team to refocus on your customer experience and work more effectively. Our deep understanding of Dynamics 365 that extends beyond customization, allows us to focus on our passion – delivering high-value solutions to you, by talented people. 

Retail Solutions

Effectively Manage Vendor Relationships

Strive to maximize efficiency by effectively managing relationships between your organization, stakeholders and wholesalers with a self-service portal. With a central view of all interactions and activities, empower your team to make decisions with confidence. Engage with stakeholders by implementing a portal for omnichannel collaboration, document sharing and online order capability. 

Customer Loyalty Program Management 

Create a connected and personalized shopping experience. Put the customer first and aim to build profitable, loyal relationships with technology that provides insights about your customers online and in-store. Reward customers with points, track buying trends and offer benefits to frequent flyers with an omnichannel experience. 

Next Level Customer & employees Engagement 

Help enable employees to provide excellent customer service with technology that supports greater mobility, collaborative knowledge sharing, and more targeted customer communication. By automating processes and providing real-time visibility of key metrics to customer service team members and management. With integration with back-end transactions to pull orders, returns, and credit to one central record. Built with call centre capabilities. 

Streamlined Warranty & Incident management 

Track returns record incidents with integration with back-end transitions all in one united system. Harness the power of customer data to gain actionable business insights and adeptly navigate changing business conditions. Create satisfied customers with fast and easy issue resolution. Built with call centre capabilities with CTS and a searchable knowledgebase. 

Do you have Questions? Give us a shout.