Retail

Looking to maximize customer engagement?


 
 
 
 

Put your customer first, build loyal and profitable relationships.

 

How can We help YOU?

Our retail solutions leverage the power of the Microsoft Platform, Dynamics 365 and Portals to help retail organizations successfully streamline and automate business processes while arming sales associates with the right data to deliver a personalized in store experience.  Equip your team to better the customer experience and work more effectively. Our breadth of experience in retail, coupled with our deep understanding of Dynamics 365 that extends beyond customization, allows us to focus on our passion – delivering high value solutions to you, by talented people. 

Retail Solutions

Effectively Manage Vendor Relationships

Strive to maximize efficiency by effectively managing relationships between your organization, stakeholders and wholesalers with a self-service portal. With a central view of all interactions and activities, empower your team to make decisions with confidence. Engage with stakeholders by implementing a portal for omni channel collaboration, documentation sharing and online order capability. 

Customer Loyalty Program Management 

Create a connected and personalized shopping experience. Put the customer first and aim to build profitable, loyal relationships with technology that provides insights about your customers online and in-store. Reward customers with points, track buying trends and offer benefits to frequent flyers with an omni channel experience. 

Next Level Customer & employees Engagement 

Help enable employees to provide excellent customer service with technology that supports greater mobility, collaborative knowledge sharing, and more targeted customer communication. By automating processes and providing real time visibility of key metrics to customer service team members and management. With integration with back end transactions to pull orders, returns, and credit to one central record. Built with call centre capabilities. 

Streamlined Warranty & Incident management 

Track returns record incidents with integration with back end transitions all in one united system. Harness the power of customer data to gain actionable business insights and adeptly navigate changing business conditions. Create satisfied customers with fast and easy issue resolution. Built with call centre capabilities with CTS and searchable knowledgebase. 

Do you have Questions? Would you like a Demo? Give us a shout.