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Building Automated, intelligent,  government solutions, using Trusted Microsoft Technology. 




Built using Dynamics 365 & the Microsoft Portal



Automated business processes, initiated from anywhere



Your data in real-time, easily accessed & beautifully designed  



Intuitive solutions for your front, middle & back office

Take a Test Drive on Microsoft Appsource.

Velocity 365 Test Drive

Where does your city rank compared to the KPMG International report for benchmarking city services.

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Taking CRM to new levels


Simplified Agent Interface
  • Manage incoming calls with ease
  • Create service requests
  • Provide information on programs, services & events
  • Fully integrated CTI (Computer Telephony Integration)
Case & Service Request Management
  • Search by case number, address or contact
  • Search using map
  • Advanced Filters (case number, type, submitted date, status)
  • Edit/Update existing cases
  • Manage subscribers
  • Duplicate detection
  • Automated escalation of service requests based on business rules
Service Request Configuration Wizard
  • Create new service request types in minutes
  • Support for attaching images & files
  • Support for internal vs public facing request types
  • Configurable online citizen submission forms
  • Automated routing of service requests based on business best practices
  • Service level agreements (SLA)
  • Add custom fields to capture type-specific details
  • Configurable business rules for type-specific processes
  • Duplicate detection settings
Security Roles & Permissions
  • Complete audit trail history
  • Base VeloCITY roles
  • Configurable permissions for type-specific features
  • Department security
  • System administrative security permissions
  • Configurable authentication
Mapping, Locations & Address Management
  • Select point, intersection or polygon
  • Identify points of interest
  • Geo location services
  • Address validation
  • Configurable service areas to allow or restrict submission by service request type
  • Configurable feature layers to identify address specific characteristics (Ex. Ward)
Citizen Self-Service
  • 24/7 citizen self-service portal
  • Omni-channel availability
  • Citizen authentication
  • Service request submissions
  • Information search
  • Subscribe to updates on service request status
  • Citizen communication & engagement tools (configurable opt-in/out settings)
  • Profile management
  • Responsive design (any device, anywhere, anytime)
  • WCAG compliant
Communication & Marketing
  • Leverages Dynamics for Marketing
  • Automated & targeted email marketing campaigns
  • Drag & drop WYSIWYG designer for email marketing
  • Interaction and engagement based metrics
  • Social media integration & social listening
  • Full integration capabilities with ClickDimensions
Work Order Management
  • Automatically create work orders
  • Auto-assign work orders to queues, teams, or individuals
  • Configurable routing rules
  • Edit & update existing work orders
  • Numerous standard reports
  • Geographic based reporting to identify trends
  • Department specific reporting
  • Power BI Reports

*Additional licenses required*

Contact Management
  • Search by name, address or phone
  • Edit & update contacts
  • Create new contacts
  • Detect duplicate contacts
  • SharePoint
  • ESRI
  • Paypal
  • Interac
  • Authorize.Net
  • Cityworks
  • Computer Telephony Integration (CTI)
Searchable Knowledge Base/FAQ Library
  • Search content by keyword(s)
  • Configurable information categories
  • Content management
  • Information alerts
  • FAQ library


Citizen Engagement & Service Request Management

The KPMG Microsoft practice can help your organization remove communication barriers to better engage with citizens through their channel of choice. VeloCITY 365 is built based on the trusted Microsoft Platform utilizing the comprehensive capabilities of Dynamics 365 and secure Azure cloud. VeloCITY 365 provides a holistic view of the citizens, enabling governments to efficiently collect data, track and report on citizen requests with ease while optimizing operations and communication. 


  • Built on a future-proof Microsoft Dynamics 365 and Azure platform
  • Self-service, omni-channel mobile-enabled citizen portal
  • Quick and easy roll out of new service request types in under 5 minutes 
  • Duplicate detection to ensure requests are not submitted twice
  • Robust knowledge base capabilities with full searchability
  • Esri integration for mapping and geolocation
  • Integrated call centre system with CTS for a 360-degree view of a citizen