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Building Smarter Cities Together

Efficient, streamlined, online solutions for citizen service request management

 

Cloud

Bundled in the Cloud

Bundled Dynamics 365 and Dynamics 365 Portal in the cloud.

Fast

Fast

Pre-configured solution allows for a quick and easy implementation.

Easy

Easy

Rapid deployment in the cloud with bundled services means quick ROI.

Integrated

Integrated

CityWorks, ESRI and SharePoint integration – all out of the box.

Download the KPMG International report, Benchmarking City Services

Download the report

 

Citizen Engagement

Showcase upcoming projects or any other topics you want to collect votes or comments on. Maximize citizen engagement by collecting valuable insights from citizens. Empower your citizens by giving them a platform to interact and engage.

Features

General
  • Built on Microsoft Dynamics 365 and Azure
  • Self-Service, mobile-enabled portal
  • Robust knowledge base capabilities
  • Easily integrated with other applications, such as Microsoft SharePoint, Power BI, and Payment Gateways
  • Automatic routing of requests to the right people or departments at the right time
  • Automatic escalations
  • Versatile reporting functionality, providing your members with real-time reporting as well as the ability to identify trends in order to facilitate improved decision-making
  • Configurable security and access to system functions and data
Surveys
  • Automate survey requests to members upon the completion of a case
  • No coding required for the creation of a new survey
  • Choose from all common survey question types
  • Flag and escalate positive or negative survey responses
  • Route responses based upon question information or survey ownership
Permits, Licenses, and Grant Management
  • Email Notifications
  • User Profile Management
  • Web Forms
  • Permits, Licensing, and Inspections
  • Payment Gateways
Events
  • Comprehensive event planning and management solution
  • Manage schedule, locations, speakers, and sponsors
  • Attendees can register and pay online through a portal
  • Set up one-time or recurring events
  • Allow select members to see secured events
  • Gather feedback through built-in event surveys
Polls
  • Quickly gather public opinion on concise topics
  • Control separate voting close and expiration dates
  • Rotate polls dynamically
  • Users can vote anonymously or responses can be tracked to a contact record
  • Real-time reporting and analytics
Ideas / Crowdsourcing
  • Enables organizations to quickly and easily post a variety of content and gather feedback directly from members
Blogs
  • Authoring roles and security management
  • Inline blog post management including authoring, editing, and deletion
  • Integrated search engine optimization (SEO) features
  • Content tagging and search
  • Reader comments, ratings, and moderator controls
  • RSS feeds, alerts, and subscriptions

 

 

Workflow Management

Citizen Service Request Management

Provides efficient, streamlined, online solutions for Citizen service request management, with out-of-the-box integration to common local government applications.

This packaged solution based on Microsoft Dynamics 365 and Azure will enable local governments to track and report on citizen issues with ease, while optimizing citizen engagement. Because it's bundled in the cloud and pre-packaged, we are able to deliver this solution with minimal time and cost.

Features

  • Built on a future-proof Microsoft Dynamics 365 and Azure platform
  • Self-service, mobile-enabled citizen portal
  • Quick and easy roll out of new service request types in under 5 minutes 
  • Duplicate detection to ensure requests are not submitted twice
  • Robust knowledge base capabilities with full searchability
  • Esri integration for mapping and geolocation
  • Integrated call centre system with CTS for a 360 degree view of a citizen